Terms and Conditions

Welcome to Cashlounge Casino. These Terms and Conditions ("Terms") govern your access to and use of the services available at cashlounge.com and its Canadian-facing domain cashlounge.ca. By registering an account, depositing funds or playing any games offered, you confirm that you have read, understood and agreed to these Terms in full. If you do not agree with any part of this document, please refrain from using our platform.

Cashlounge Casino is operated under licence number Costa Rica 3-102-891944 and has been offering online gaming services since 2026. For any questions related to these Terms, please contact our support team at [email protected].

1. Eligibility and Account Registration

To open an account at Cashlounge Casino, you must be at least 19 years of age, or the legal gambling age in your Canadian province or territory, whichever is higher. By creating an account, you confirm that you are acting on your own behalf, not under the influence of any third party, and that you reside in a jurisdiction where online gambling is permitted.

During registration, you must provide accurate, current and complete information, including your email, username, password, full name, address, date of birth and preferred account currency. Each player is allowed only one account. Multiple accounts created by the same individual, household or IP address may be closed and any winnings forfeited.

2. Account Verification (KYC)

Cashlounge Casino reserves the right to request identification documents at any time to verify your identity, age, residency and payment methods. This may include a government-issued ID, proof of address and proof of ownership of payment instruments. Withdrawals may be delayed or refused until verification is successfully completed.

3. Deposits and Withdrawals

The minimum deposit and withdrawal amount is €10, while the maximum is generally €5,000 per single transaction. Deposits can be made via the following payment methods:

Cards: Visa, Mastercard, JCB
E-wallets: Neteller, Skrill, Jeton, MiFinity
Prepaid / Vouchers: Paysafecard
Other: eZeeWallet

Withdrawals are processed within one to three business days. E-wallet payouts are typically completed within 1–3 days, card payouts may take up to 5 days, and online banking transfers up to 7 days. Where possible, withdrawals must be made using the same method as the original deposit.

Cashlounge Casino reserves the right to refuse or cancel transactions that appear suspicious, fraudulent or in breach of these Terms.

4. Bonuses and Promotions

All bonuses and promotional offers, including the Mustang, Gunfighter and Gold Fever Welcome Bonuses, Sheriff Sets, Indians Wednesday Bonus, Revolver Weekend Reload, Rodeo Weekly Cashback and VIP rewards, are subject to specific terms displayed on the relevant promotional page.

Players agree not to abuse bonus offers. Bonus abuse includes, but is not limited to, opening multiple accounts to claim the same offer, using risk-free betting patterns, or wagering on excluded games. Cashlounge Casino reserves the right to void any bonus and related winnings if such activity is detected.

5. Player Responsibilities

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify our support team at [email protected] of any unauthorised access or security breach.

You agree to use the platform for lawful, personal entertainment purposes only. Any attempt to manipulate games, exploit technical errors, use prohibited software or collude with other players is strictly forbidden and may result in account closure and forfeiture of funds.

6. Responsible Gambling

Cashlounge Casino is committed to promoting responsible gaming. Players in Canada have access to tools such as deposit limits, loss limits, session reminders, self-exclusion and account closure. If you feel that your gambling is becoming a problem, please contact our support team or reach out to a recognised Canadian responsible gambling organisation for assistance.

7. Games and Software

All games at Cashlounge Casino, including slots, table games, arcade titles and live dealer games, are provided by reputable third-party providers and operate using certified Random Number Generators. In the event of a malfunction, all related plays and payouts are void. Cashlounge Casino is not liable for any loss caused by software errors or interruptions in service.

8. Inactive Accounts

An account is considered inactive if there has been no login or gaming activity for a continuous period of 12 months. Cashlounge Casino reserves the right to apply administrative fees to inactive accounts or to close such accounts in accordance with applicable law, after providing prior notice to the registered email address.

9. Intellectual Property

All content available on cashlounge.ca and cashlounge.com, including logos, graphics, text, software and game content, is the property of Cashlounge Casino or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Cashlounge Casino, its directors, employees and partners shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the platform, including loss of funds, data, profits or goodwill.

11. Changes to the Terms

Cashlounge Casino reserves the right to amend these Terms at any time. Material changes will be communicated via email or through a notice on the website. Continued use of the platform after such changes constitutes your acceptance of the updated Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Cashlounge Casino is licensed (Costa Rica). Any disputes shall first be addressed through our customer support team. If a satisfactory resolution cannot be reached, disputes will be resolved in accordance with the applicable licensing authority's procedures.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our 24/7 customer support via live chat or by email at [email protected]. We will respond to email inquiries within approximately 24 hours.