Privacy Policy

This Privacy Policy explains how Cashlounge Casino ("Cashlounge", "we", "our" or "us"), operating the website https://cashlounge.com/, collects, uses, stores, discloses and protects the personal information of players accessing our services from Canada. By creating an account, depositing funds or otherwise using our platform, you confirm that you have read, understood and agreed to the practices described in this Privacy Policy. This policy is effective as of 2026 and complies with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. About Cashlounge

Cashlounge is an online casino brand operating under licence number Costa Rica 3-102-891944. Our services include slots, table games, arcade games, live dealer games and related promotional offers. For any privacy-related inquiries, you may contact us at [email protected].

2. Information We Collect

To provide a safe, lawful and personalised gaming experience, we may collect the following categories of personal information from Canadian players:

Identification data: full name, date of birth, gender, residential address and nationality.
Account credentials: username, email address and password.
Contact details: email address and, where applicable, phone number.
Financial data: details related to your chosen payment methods, including Visa, JCB, Mastercard, Jeton, Mifinity, Neteller, Skrill, Paysafecard and eZeeWallet, as well as deposit, withdrawal and transaction history.
Verification documents: copies of government-issued ID, proof of address and proof of payment method ownership for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
Technical data: IP address, device type, browser, operating system, language settings and geolocation information.
Gameplay data: games played, bets placed, wins, losses, bonus usage and session duration.
Communication data: records of correspondence with our support team via live chat or email.

3. How We Use Your Information

We process your personal information for the following purposes:

To create, manage and secure your Cashlounge casino account.
To verify your identity, age and eligibility to play in accordance with regulatory requirements.
To process deposits, withdrawals and other financial transactions.
To deliver games, bonuses, free spins, cashback and VIP rewards.
To detect, prevent and investigate fraud, money laundering and other unlawful activities.
To monitor responsible gambling and apply self-exclusion or limits where required.
To provide customer support 24/7 via live chat and email.
To send service updates, transactional messages and, with your consent, marketing communications.
To improve our website, games and overall user experience through analytics.
To comply with our legal, regulatory and licensing obligations.

4. Legal Basis for Processing

We process personal data based on your consent, the performance of our contractual obligations with you, compliance with legal and regulatory obligations (including AML and KYC), and our legitimate interests in operating a secure and fair gaming platform.

5. Cookies and Similar Technologies

Cashlounge uses cookies and similar tracking technologies to recognise you across sessions, remember your preferences, analyse traffic, secure your account and deliver relevant promotional content. You can manage cookies through your browser settings; however, disabling certain cookies may limit your ability to use parts of the website.

6. Sharing of Personal Information

We do not sell your personal data. We may share your information with carefully selected third parties only where necessary, including:

Payment service providers processing deposits and withdrawals.
Game providers supplying slots, table games, arcade titles and live dealer content.
KYC, identity verification and fraud prevention partners.
IT, hosting, analytics and customer support service providers.
Regulators, law enforcement and government authorities when required by law or court order.
Professional advisors such as auditors, lawyers and accountants.

All third parties are required to safeguard your information and use it only for the purposes for which it was disclosed.

7. International Data Transfers

As Cashlounge operates globally, your personal data may be transferred and processed outside Canada, including in jurisdictions where data protection laws may differ. We implement appropriate safeguards, such as contractual clauses and security measures, to ensure your information remains protected.

8. Data Retention

We retain your personal information for as long as your account is active and for the period required to meet our legal, accounting, regulatory and licensing obligations. Transaction and verification records are typically retained for a minimum of five years after account closure, in line with AML legislation. After this period, your data is securely deleted or anonymised.

9. Security of Your Information

We implement industry-standard technical and organisational measures to protect your data, including SSL encryption, secure servers, restricted access controls, firewalls and regular security audits. While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure, and you are responsible for keeping your login credentials confidential.

10. Your Privacy Rights in Canada

Under Canadian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw your consent to certain processing activities, subject to legal and contractual restrictions.
Request deletion of your data where no legal obligation requires us to retain it.
Opt out of receiving marketing communications at any time.
Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority.

To exercise any of these rights, contact us at [email protected]. We may ask you to verify your identity before processing your request.

11. Responsible Gambling and Protection of Minors

Cashlounge services are strictly intended for individuals aged 18 or older (or the legal gambling age in your province of residence). We do not knowingly collect personal information from minors. If we discover that a minor has registered, we will immediately close the account and delete the related data.

12. Marketing Communications

With your consent, we may send you information about new games, promotions, tournaments and VIP offers via email or other channels. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting our support team.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Website: https://cashlounge.com/
Licence: Costa Rica 3-102-891944

Your privacy matters to us. By playing at Cashlounge Casino, you can enjoy a secure, transparent and responsible gaming experience in 2026 and beyond.